Doa, damaged products/refund policy’s
DOA, DAMAGED PRODUCTS/REFUNDS
In the event your order arrives damaged or doa please contact us within 3 hours to replace or refund with a clear photo of item, any unclear/blurry photos will not be refunded, exchanged or credited.
Failure to report any DOA livestock within 3 hours of receiving your order will render any refunds, exchanges or credits void.
live plants or shrimp will not be shipped out during severe weather. we have the right to withhold any orders due to outside factors. In this event orders will be sent out on the next available shipping day if factors permit.
products already released in the aquarium will not be subject to refunds, exchanges or credits.
All refunds require a photo within 3 hours of receiving your order. Refunds will not be issued without photos of damaged products.
please select shipping based off DOA coverage needed.
if the wrong address/info is entered upon ordering please notify us before shipment is sent out otherwise NO refunds, exchanges or credits will be available, shipping and taxes will NOT be refunded.
We take no responsibility in the accumulation process, once order has been received we have hold no responsibility for any damage, livestock fatalities etc incurred past that point.
glass items and electronics are not covered under any doa protection.
refunds are dealt with on an individual basis, do not hesitate to reach out about any problem with an order.
pickup refunds - please note you have 24 hours to claim dead on arrival. Outside factors after 24 hours voids any refunds (environmental change etc)
Photos of DOA livestock are required for full refund