Fish or frozen foods are not available for shipping. In the event your order has frozen items for shipping you will receive an email with your refund or a pickup date and time.
AS THE COLD WEATHER APPROACHES WE WILL BE ENDING ALL LIVESTOCK SHIPPING UNTIL SPRING - plants and all drygoods will still be available for shipping throughout winter.
please select the proper shipping at checkout
if heat pack is needed please add it to your cart and indicate in a note to use it with your order.
betta fish- priority shipping, express shipping only
plants, shrimp and all other dry goods and botanicals- all shipping options available.
all other fish remain pickup or in store shop only
all standard orders are shipped out on mondays and tuesdays(to avoid any orders sitting over the weekend)
priority/express can be shipped out Mondays and Tuesday’s
expdedited shipping- 50% doa coverage
express shipping- 100% doa coverage
priorty shipping- 100% doa coverage
after receiving an email confirming your order you will receive another email notifying you when your order is shipped or ready for pickup
please be home to receive your package. any orders left with courier/outside will not be subject to any refunds.
We regularly check tracking to ensure quality of delivery is met.
in store pickup orders will be ready for pickup within 1-2 days unless specified otherwise in your order.
Please check your emails in the event of unexpected weather post shipping we may check on orders quality upon arrival. We stand behind our products and name, if you’re unsatisfied with the quality or service do not hesitate to reach out and we will respond accordingly to fix any
DOA, DAMAGED PRODUCTS/REFUNDS
In the event your order arrives damaged or doa please contact us within 3 hours to replace or refund with a clear photo of item, any unclear/blurry photos will not be refunded, exchanged or credited.
Failure to report any DOA livestock within 3 hours of receiving your order will render any refunds, exchanges or credits void.
live plants or shrimp will not be shipped out during severe weather. we have the right to withhold any orders due to outside factors. In this event orders will be sent out on the next available shipping day if factors permit.
products already released in the aquarium will not be subject to refunds, exchanges or credits.
All refunds require a photo within 3 hours of receiving your order. Refunds will not be issued without photos of damaged products.
please select shipping based off DOA coverage needed.
if the wrong address/info is entered upon ordering please notify us before shipment is sent out otherwise NO refunds, exchanges or credits will be available, shipping and taxes will NOT be refunded.
We take no responsibility in the accumulation process, once order has been received we have hold no responsibility for any damage, livestock fatalities etc incurred past that point.
glass items and electronics are not covered under any doa protection.
refunds are dealt with on an individual basis, do not hesitate to reach out about any problem with an order.